Bad moves Archive

U.S. Hotels are Understaffed Says Guest Satisfaction Survey

We’re more disappointed with U.S. hotel chains than we’ve been in seven years. That’s the conclusion of the most recent J.D. Power consumer survey when it comes to hotel guest satisfaction. When staying at a hotel in the United States, we’re far less happy than we used to be with the service. As with airlines, [...]

Best and Worst Luxury Hotel Travel Trends

When Conde Nast Traveler published their 16th “Hot List” issue in April, they included a feature I loved on what hotel trends have emerged in that time that were loved or hated. I found myself nodding along a lot and some of the “Terrible 10″ echoed features we’ve complained about plenty in our luxury hotel [...]

Belize Battles the Side Effects of Cruise Ships

How many cruise line passengers think about the impact they’re having in the places where they alight for a day or less? You can forgive them if it’s not on their radar—the executives running those cruise lines don’t seem too concerned either. When dealing with a small and fragile country like Belize, the result can [...]

Mexico vs. Brazil: Economies and Safety

If you’re looking for in-depth and level-headed news coverage, it’s hard to beat the Economist. There was a great article in the August 27 issue on Mexico’s economy, with a look at what’s going right there and how their roller coaster ride compares to that of red-hot Brazil. Read the full article here online. There [...]

National Geographic’s Take on Coastal Regions in Latin America

How are Latin America’s coastal regions faring? I was one of the panelists trying to answer this question in National Geographic’s annual Geotourism survey. As usual, some places got failing grades (like Louisiana after the BP oil spill), while ironically oil-rich Norway scored the highest. In general cool climate places to better: fewer people are [...]