Ritz-Carlton Archive

U.S. Hotels are Understaffed Says Guest Satisfaction Survey

We’re more disappointed with U.S. hotel chains than we’ve been in seven years. That’s the conclusion of the most recent J.D. Power consumer survey when it comes to hotel guest satisfaction. When staying at a hotel in the United States, we’re far less happy than we used to be with the service. As with airlines, [&hellip

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The Best Spa Resorts in Mexico (and a Smattering in Costa Rica)

The June issue of Conde Nast Traveler had their readers poll results on top spa hotels and resorts arount the world. South America was missing in action and the “Mexico and Central America” section had 19 results for Mexico spas, one for Central America. So first of all, congrats to Four Seasons Costa Rica for [&hellip

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Two Ways to Wow Us at Top Luxury Hotels

Naturally I spend most of the time on this blog talking about luxury travel in Mexico, Central America, and South America. But I travel outside of that geography too sometimes and it’s interesting to see what else is happening in the industry, especially in the hotel world. My experiences with two very different hotels in [&hellip

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The World’s Most Expensive Hotel Suites

Where are the world’s most expensive hotel suites? On this luxury travel blog I’m usually discussing the scene in Latin America, but since that whole region is a great value, the prices there don’t make the cut. The Wall Street Journal recently did a big feature story on the Ty Warner Penthouse at the Four [&hellip

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Some Luxury Hotels Still Charging for Wi-Fi

Ask a group of luxury leisure travelers or entrepreneurs what there biggest pet peeve is with luxury hotels and a majority will spit out one thing without having to think about it: getting charged for wireless Internet access. Yet like airlines that know they’re pissing off their customers with fuel surcharges and baggage fees, the [&hellip

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Suave St. Regis in Mexico City

The St. Regis in Mexico City officially opened late last year, but it took us a while to act on that because we were caught by surprise. After all, the Ritz-Carlton there that was announced in 2007 never materialized (we hear it’s going to be an office building now) and Las Alcobas took a year [&hellip

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