Ritz-Carlton Archive

5-Diamond Hotels in Mexico from AAA

As we’ve tried to make clear in Luxury Latin America, we don’t put much faith in “five star” ratings doled out by tourism bureaus or local rating agencies. They are usually far too generous. While we don’t agree with all of AAA’s choices for its 5-diamond awards either, you certainly can’t fault them for handing [...]

The Best Hotels in Latin America

Two readers’ polls came out within two months of each other, from Condé Nast Traveler and Travel & Leisure. There is a bit of overlap in the results, but not much, which I find quite odd. Considering how similar those two magazines are (I forget which one I’m holding half the time unless I look [...]

Survey Says It’s the Service That Matters

When it comes to luxury hotels, it seems we’re no longer all that impressed with thread counts, spa sizes, plate-sized shower heads, and other things the hotel marketing people obsess about. It’s more intangible than that – service matters most. That’s the finding of a new hotel satisfaction survey from J.D. Power and Associates. This [...]